Terms of Service

1. Acceptance of Terms

By accessing or using the website located at https://csgit.com (“Website”), operated by CSG Computer Support Group Inc. (“CSG Inc.”, “CSG”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of this Website.

2. Scope & Managed IT Agreements

All descriptions of Managed IT, Cloud, Cybersecurity, vCIO, Communications, and Disaster Recovery services presented on this Website are provided for general informational purposes only. No guarantees, Service Level Agreements (SLAs), pricing, or contractual obligations are formed merely by browsing this Website or submitting a contact inquiry.

Commercial IT services delivered by CSG Inc. are governed exclusively by a separately executed Master Services Agreement (MSA), Statement of Work (SOW), and applicable Business Associate Agreements (BAAs) signed by authorized representatives of your organization and CSG Inc.

3. Support Portals & Remote Access Tools

By initiating a Quick Support session or installing a persistent remote host agent on your workstation or device, you authorize CSG Inc. technicians to remotely access your system solely as required to diagnose and resolve requested technical issues. You are responsible for verifying that you are communicating with an authorized CSG Inc. representative before granting session access.

4. Acceptable Use & Security

You agree not to use this Website to:

• Attempt unauthorized access to any portion of the Website, server infrastructure, support portals, or email systems.
• Perform automated vulnerability scanning, stress testing, denial-of-service attacks, or scraping without prior written authorization from CSG Inc.
• Submit false, misleading, malicious, or unsolicited spam inquiries or bypass Cloudflare Turnstile bot-prevention controls.
• Engage in any conduct that violates applicable federal, state, or local laws or regulations.

5. Intellectual Property Rights

All text, graphics, layout design, source code, and the CSG Inc. shield logo displayed on this Website are the proprietary property of CSG Computer Support Group Inc. and are protected by applicable copyright and trademark laws. Partner and vendor names and logos displayed on this Website (including Microsoft, Fortinet, SentinelOne, Dell, Lenovo, and others) remain the trademarks of their respective owners and are referenced solely to identify supported enterprise technologies.

6. Third-Party Links & Services

For your convenience, this Website contains links to external platforms such as InvGate Service Desk, AnyDesk, JazzHR (Careers), and social media channels (Facebook, X, LinkedIn). CSG Inc. does not control and is not responsible for the availability, security practices, or content of third-party websites.

7. Disclaimer of Warranties

This Website and its informational materials are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. CSG Inc. does not warrant that the Website will operate uninterrupted or completely free of defects.

8. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall CSG Computer Support Group Inc., its officers, directors, employees, or partners be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of or inability to use this public Website. Liability for contracted client IT services is governed solely by the applicable Master Services Agreement.

9. Governing Law & Modifications

These Terms of Service are governed by and construed in accordance with the laws of the United States and the State of Illinois, without regard to conflict-of-law principles. CSG Inc. reserves the right to modify or update these Terms at any time by posting revised terms on this page with an updated Effective Date.

10. Contact Us

Questions regarding these Terms of Service may be directed to CSG Inc. through any of the channels below: