Privacy Policy

1. Overview & Commitment to Privacy

CSG Computer Support Group Inc. (“CSG Inc.”, “CSG”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the business and contact information you share with us when visiting https://csgit.com and its associated service and support portals. This Privacy Policy explains how we collect, use, store, and safeguard your information.

2. Information We Collect

We may collect information in the following ways:

• Information You Voluntarily Provide: When you submit an inquiry via our Contact Us form, we collect your name, company name (if provided), email address, phone number, customer category, services of interest, and any message details you include.
• Security & Bot Prevention Data: Our forms use Cloudflare Turnstile to prevent automated spam and abuse. When submitting a form, Cloudflare evaluates technical browser signals and network request attributes to verify human interaction.
• Usage & Analytics Data: We use Google Analytics (GA4) to understand aggregate website traffic, page views, device types, general geographic regions, and referral sources so we can improve website speed, accessibility, and service offerings.
• Technical Server Logs: Standard web server access logs (such as IP address, browser user-agent, date/time stamp, and requested URLs) may be recorded for cybersecurity monitoring, diagnostic troubleshooting, and reliability assurance.

3. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

• Responding to consultation requests, IT assessments, and service inquiries.
• Providing technical assistance and customer support to existing clients.
• Protecting our website, network, and messaging endpoints from spam, fraud, and cyber threats.
• Analyzing website performance and optimizing organic search visibility and user experience.
• Complying with applicable legal, regulatory, or contractual obligations.

4. Cookies & Analytics Technologies

Our website uses minimal first-party cookies and similar technologies strictly for analytics (Google Analytics 4) and form security verification (Cloudflare Turnstile). You may configure your web browser to refuse cookies or alert you when cookies are being sent. Disabling certain security scripts may affect your ability to submit online web forms, in which case you can always reach us directly at (847) 834-9744.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal or business information to third parties. We share information only as necessary with trusted infrastructure providers operating under strict confidentiality and security standards:

• Operational Infrastructure: Microsoft 365 for secure business email delivery, Cloudflare for bot mitigation, and Google Analytics for anonymized traffic metrics.
• Legal Compliance: When required by applicable law, subpoena, court order, or to protect the rights, safety, and security of CSG Inc. or our clients.

6. Data Security & Retention

7. Client Data & Regulated Compliance

Data processed on behalf of managed IT and cybersecurity clients (including environments subject to HIPAA, FINRA, SEC, NYDFS, or FTC Safeguards) is governed by separate Master Services Agreements (MSAs), Service Level Agreements, and Business Associate Agreements (BAAs) executed directly with those organizations.

8. External Links & Support Portals

Our website links to external resources operated by third-party providers, including our Service Desk portal (InvGate), AnyDesk remote support software, JazzHR careers portal, and social media platforms (Facebook, X, and LinkedIn). Those external platforms are governed by their own respective privacy policies.

9. Your Rights & Contact Information

You may request access to, correction of, or deletion of contact information you submitted through our website by reaching out to our team: